Last week I posted on Facebook:
"The customer
isn't always right"
Not everyone agrees with me on this, but I stand by my statement.
For example:
There was a disturbance on an AirAsia flight recently, when a passenger/customer tried to upgrade her economy seat to first class without paying.
Noticing that a row of premium seats were empty, she tried not once but three times to pull off the brazen free upgrade and laid
across the seats like she owned the plane.
She was told every time by the flight attendant that she couldn't do it, but she didn't get the hint and just kept going back.
Finally, a frustrated fellow passenger yelled at her to knock it off and shamed her back to her economy seat.
I suspect that the flight attendant would have loved to solve the problem of the annoying passenger that way, but
couldn't because of the "customer is always right" mentality that has pervaded business.
Those subscribing to the "always right" rule would have to let the idiot have that row of premium seats to herself, and tell all of the rules-abiding passengers to just suck it up.
No, the customer isn't always right and they have to be called out on it.
The same goes for coaching clients. If you're a coach and
you do your best doormat impression, you're not going to have a lot of fun running your business.
If you feel like you have to work with every single person who enters into your line of sight, you're going about it the wrong way.
(I have criteria that I use when evaluating who I work with, and my Spidey Senses have become sensitive over the last few years).
How can coaches protect themselves against clients
who cause disturbances?
1) By having client criteria - like I have
2) By keeping their pipeline full of leads
If you have other potential clients waiting in the wings, you won't give into the temptation to work with someone you shouldn't be working with.
If you need to get more prospects coming to you, listen up ...
I just filled a 10
Clients In 90 Days group program, but some people either missed the cut-off for that one or the dates didn't work for their schedules. So I've decided to run another group for them, and there's still room there for you.
More details here:
Marc